https://www.youtube.com/watch?v=i21IY_jT738 Do we need to look at delivering legal services that maximise the client and lawyer experience? Aggression and an adversarial culture don't suit all lawyers personalities or values (and aggression is unethical). Should lawyers be allowed to be themselves in legal practice or conform to the culture? Lawyers need to be logical, reason, analyse, advocate for the client in the mediation (or litigation). Technicality and good communication skills are essential! What other skills are essential for client and lawyer satisfaction? Clients help lawyers answer that question, by providing 3 essential skills they need to ensure their satisfaction within the legal process, litigation or mediation. We can maximise the delivery of legal services by incorporating essential human skills into our behaviours whilst we practice, regardless of our personality types. These skills are leadership skills. Its what we all want in our … [Read more...]
Archives for February 2020
High Performance & Stress at Mediation (and work)
We need good stress to increase performance and to reach top performance at mediation and work. Once we reach optimal performance, with the right amount of stress, we can be tipped over, by additional stress, and then our performance declines, possibly as the mediation progresses or we have little time or no support at work, conflict, aggression, competition, poor offers etc. When we have further stress/arousal, this will interfere with our ability to work optimally, innovate, be creative, plan and respond appropriately and be at our best, as top performers. I provide the framework for how stress works to reach top performance levels and then when performance decreases to frazzle (Amygdala hijack) and the results. Practical tips for clients and lawyers at mediation (and work) to reduce stress, so top performance zone is where you are mostly, with increased mood and satisfaction.. If you have a number of mediations per month and would like Louise to help you and your clients at … [Read more...]
High Performance & Stress At Mediation
We need good stress to reach top performance at mediation. Once we reach optimal performance, with the right amount of stress, we can be tipped over and our performance declines with further stress, possibly as the mediation progresses. Possibly this is as a result of too little time scheduled, too little support for yourself or the client, aggression at mediation, poor offers, high conflict (and more) and these will interfere with a persons ability to work optimally, innovate, be creative, plan and respond appropriately and be a top performer. I provide the framework for how stress works to reach top performance and then when there is further stress, how performance decreases to frazzle (Amygdala hijack) and the results. Practical tips for clients and lawyers at mediation to reduce stress, so they stay in the top performance zone. If you would like Louise to help you and your clients reduce their stress so everyone remains performing at their best and able to make decisions … [Read more...]