Do we need to look at delivering legal services that maximise the client and lawyer experience? Aggression and an adversarial culture don’t suit all lawyers personalities or values (and aggression is unethical). Should lawyers be allowed to be themselves in legal practice or conform to the culture?
Lawyers need to be logical, reason, analyse, advocate for the client in the mediation (or litigation). Technicality and good communication skills are essential! What other skills are essential for client and lawyer satisfaction?
Clients help lawyers answer that question, by providing 3 essential skills they need to ensure their satisfaction within the legal process, litigation or mediation.
We can maximise the delivery of legal services by incorporating essential human skills into our behaviours whilst we practice, regardless of our personality types.
These skills are leadership skills. Its what we all want in our workplaces as well!
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