Most complaints about lawyers, from clients and other professionals are not usually in respect to technical skills, rather its lack of human ‘soft’ skills – how lawyers communicate and interact with clients, colleagues and counterparts. There are many CPD programs on technical skills and very few on soft skills. Are soft skills important? Do they need to be valued more? Do lawyers need to humanise law? 3 tips on how to communicate more effectively for increased lawyer happiness, improved professional relationships and greater role competency.